Return & Refund Policy
We want you to be satisfied with your purchase from Torrance Tees. If there is an issue with your order, please contact us and we will review your request.
Return Window
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- With original packaging or tags, if applicable
- Accompanied by proof of purchase or order number
Non-Returnable Items
The following items may not be eligible for return:
- Items that have been worn, washed, damaged, or altered
- Items without proof of purchase
- Final sale or clearance items
- Customized or personalized items, if applicable
How to Request a Return
To start a return, please contact us at:
Email: duoduoliu1314@gmail.com
Phone: +1 (940) 276-5625
Please include your order number, the item you would like to return, and the reason for the return.
Returns sent without prior approval may not be accepted.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.
Please allow several business days for the refund to appear on your account, depending on your bank or payment provider.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can review and assist you.